About Us
Empathex
Empathex helps businesses across industries with flexible, client-focused outsourcing solutions. From Last Mile operations to customer care, technical support, and back-office services, we deliver 360° lifecycle support tailored to your business needs.
With the agility of a mid-sized firm and the scalability of a global provider, we help you grow, adapt, and succeed in today’s competitive landscape.
With the agility of a mid-sized firm and the scalability of a global provider, we help you grow, adapt, and succeed in today’s competitive landscape.
Leadership
Nitesh Mittal
Director and Chief Executive Officer
Mr. Nitesh Mittal, the Founder of Empathex, is a first-generation entrepreneur with over 15 years of expertise in the customer service industry. Throughout his career, he has successfully promoted and managed multiple businesses, building a strong track record of leadership and innovation. At Empathex, he spearheads strategic business development, long-term planning, and the overall growth trajectory of the company, driving its vision and success.
Vivek Singh
Director and Operations Head
Mr. Singh, Co-Founder and Head of Operations at Empathex, brings with him over 10 years of experience in the customer service industry. He plays a pivotal role in operational leadership, strategic decision-making, and driving business development initiatives, contributing significantly to the company’s growth and success.
Our Services
Fleet On Street (FOS)/Last mile logistics
On-ground operational support to streamline efficiency and maximize performance.
Technical Support
Seamless IT and tech support to keep your operations running without interruption.
Customer Care Services
End-to-end customer experience management (CXM) designed to build loyalty and trust.
Back-Office Services
Smart, reliable back-office outsourcing solutions that simplify complex processes and reduce overhead costs.